Refund policy
RETURNS
If you're not happy with your order, contact us within 30 days of delivery to request a return. Items must be unused, unopened, and in their original condition.
Note: Due to the nature of this product, opened or used items are not eligible for return unless damaged or incorrect.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you received the wrong item, email us within 30 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund.
REFUNDS
Once your return is received and inspected, we'll notify you and process your refund to the original payment method.
HOW TO START A RETURN
Email [gelpensupport@gmail.com](mailto:gelpensupport@gmail.com) with your order number. Please don't send items back without contacting us first, as we'll provide the correct return address.
RETURN SHIPPING
Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.